Emergency
Emergency & 24/7 support
24/7 escalation for production-down incidents on managed and cloud WordPress hosting.
When to use emergency cover
Use this route when your live WordPress site is unreachable, serving critical errors, or checkout is broken — not for general questions or planned changes.
How to escalate
- Sign in and open a support ticket marked urgent in the client portal.
- Or email support with “URGENT” in the subject line and your domain name.